All products are shipped
discreetly in a plain mailing bag or
box, with no indication as to the
contents, or reference to our company. All
delivery addresses will copied as per the
customer input. If the carrier or post cannot
deliver because of incorrect address then we
reserve the right to charge an additional
supplement. While we try to deliver all goods
ordered in accordance with our pledge, we take
no responsibility for any consequence of late
delivery however caused.
Products that are
currently in stock are
normally dispatched within 24
hours of your cleared payment. In
the event that a product has been
overlooked, and is currently out of stock,
you will be notified of this and we would
expect to get your goods to you within 14
days.
Damage In
transit
It will be your
responsibility to inform us immediately of any
damage to delivered goods. Details must be
recorded on the delivery documentation, and we
must be notified no later than 24
hours after delivery. It is imperative that you
do not dispose of any of the packaging as this
will be required to effect your claim against
the carrier.
Shortage
It is your
responsibility to sign for the correct number of
packages as shown on the delivery or carrier
consignment note. If you suspect that there
are items missing from delivery, first
check that the order has not been partly
shipped. Any shortage must be noted on the
delivery note and we are to
be notified within 24 hours.
Incorrect
Goods
Notify us of any
incorrect goods supplied within 24 hours of
delivery. If the items are not what you ordered,
you must not open the manufacturers
packaging or use the items. It is your
responsibility to notify us.
Non
deliveries
We will not accept
liability for goods lost in transit unless we
are notified within 5 days from expected
delivery date.
We shall accept no liability
for shortages, non deliveries, incorrect goods
or damaged on delivery outside the stated time
scales. Except when extenuating circumstances
have prevented the notification within the
stated time
scale.
|
